The Executive Business Management Firm - Hayward, CA

posted 3 months ago

Full-time - Entry Level
Hayward, CA

About the position

Kickstart Your Career as a Customer Success Manager! This entry-level opportunity in San Jose is perfect for individuals who are passionate about helping others succeed. As a Customer Success Manager, you will thrive in a dynamic environment where your problem-solving skills can shine. This role offers competitive starting compensation, comprehensive training, and clear paths for career growth. You will enjoy a flexible work schedule that supports your lifestyle while being part of a collaborative culture that values your contributions. In this position, you will be the go-to contact for our clients, ensuring their needs are met and they are getting the most value from our products. You will identify challenges and work with internal teams to provide solutions that keep our clients happy and successful. Guiding new clients through the onboarding process will be a key responsibility, ensuring they start strong. You will also monitor client success metrics, proactively addressing issues before they become problems, and keep clients informed about new features, updates, and best practices.

Responsibilities

  • Build Relationships: Be the go-to contact for our clients, ensuring their needs are met and they're getting the most value from our products.
  • Solve Problems: Identify challenges and work with internal teams to provide solutions that keep our clients happy and successful.
  • Onboard Clients: Guide new clients through the onboarding process, making sure they start strong.
  • Monitor Success: Track client success metrics, proactively addressing issues before they become problems.
  • Communicate Effectively: Keep clients informed about new features, updates, and best practices.

Requirements

  • Bilingual in English and another language
  • Sales experience
  • Customer service experience
  • Driver's License
  • Entry-level experience in retail sales

Nice-to-haves

  • People-oriented
  • Great communicator
  • Creative problem solver
  • Eager to learn
  • Tech-savvy

Benefits

  • Professional development assistance
  • Flexible schedule
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