Entry Level Customer Success Specialist

$50,000 - $55,000/Yr

Reynolds & Reynolds - Corona, CA

Full-time - Entry Level

Corona, CA

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist at Reynolds and Reynolds, you will provide high-level customer support to automotive dealerships, ensuring they maximize the use of the software purchased. This role involves both on-site and video conference support, with a significant portion of time spent directly with customers. You will work from a home office and receive a company car, cell phone, and laptop to facilitate your work.

Responsibilities

• Provide high-level customer support to approximately 50-70 automotive dealerships.
• Function as a consultant to ensure customers are using the software to its full potential.
• Deliver both on-site and video conference support to customers.
• Manage customer relationships and provide excellent service.
• Complete an intensive training program to gain product and industry knowledge.

Requirements

• Bachelor's Degree or equivalent experience.
• 3 years of customer service experience.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to build strong customer relationships.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Paid training
• Health savings account
• Paid holidays
• Company car
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance