Reynolds & Reynolds - Fresno, CA
posted 6 months ago
As a Customer Success Specialist at Reynolds and Reynolds, you will play a crucial role in providing high-level customer support to approximately 50-70 automotive dealerships within a defined area. Your primary responsibility will be to ensure that our customers are utilizing the software they purchased to its fullest potential. This position requires you to function as a consultant, offering excellent support for our products and addressing any inquiries or issues that may arise. You will be expected to provide both on-site and video conference support to customers, with an estimated 80% of your time spent on-site and 20% via video conferencing. Working from a home office, you will be equipped with a company car, cell phone, tablet, and printer/scanner equipment to facilitate your work. The role demands a self-starter with strong time management skills, as you will need to manage your schedule effectively to meet customer needs. You will also be required to travel, including overnight hotel stays, up to 35% of the time. The position includes a comprehensive training program that consists of classroom instruction at our offices in Houston, TX, and Dayton, OH, along with online courses that will provide you with in-depth product training and automotive industry knowledge. You will also have the opportunity to work with mentors across the country, allowing you to apply your classroom knowledge in real-world settings.