Entry Level Customer Success Specialist

$50,000 - $55,000/Yr

Reynolds & Reynolds - Corona, CA

Full-time - Entry Level

Corona, CA

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist at Reynolds and Reynolds, you will provide high-level customer support to approximately 50-70 automotive dealerships. This role involves functioning as a consultant to ensure customers are utilizing the software they purchased to its full potential. You will deliver support both on-site and via video conference, with a majority of your time spent on-site. The position requires strong communication and organizational skills, as well as the ability to build strong customer relationships.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers are using the software to its full potential.
• Deliver both on-site and video conference support to customers.
• Build strong customer relationships and provide excellent customer service.

Requirements

• Bachelor's Degree or equivalent experience.
• 3 years of customer service experience.
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Ability to build strong customer relationships.
• Must have a valid driver's license with fewer than 2 moving violations in the last three years.
• Ability to travel (overnight hotel stays) up to 50%.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Paid training
• Health savings account
• Company car
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) 6% Match
• Vision insurance
• Life insurance