Entry Level Customer Success Specialist

$50,000 - $52,000/Yr

Reynolds & Reynolds - Orlando, FL

Full-time - Entry Level

Orlando, FL

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will play a crucial role in providing high-level customer support to approximately 50-70 automotive dealerships within a defined area. Your primary responsibility will be to ensure that customers are utilizing the software they purchased to its fullest potential. This involves functioning as a consultant, offering both on-site and video conference support to address customer needs effectively. The position requires you to spend roughly 80% of your time on-site at customer locations and 20% conducting video conferences. You will work from a home office and will be equipped with a company car, cell phone, and laptop to facilitate your work. The role also includes a comprehensive training program that is paid for by the company. This training will consist of classroom instruction at our offices in Houston, TX, and Dayton, OH, along with online courses that provide in-depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to help you apply your classroom knowledge in real-world scenarios, ensuring you are well-prepared to support our customers effectively.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers are using the purchased software to its full potential.
• Offer both on-site and video conference support to customers.
• Build and maintain strong customer relationships.
• Manage time effectively to meet customer needs and expectations.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel (overnight) up to 30%.
• Reliable home internet with sufficient bandwidth for video conferencing.

Nice-to-haves

• Bilingual (English/Spanish) is a plus.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Working remotely with a company cell phone and laptop.
• Professional development and training opportunities.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.