Entry Level Customer Success Specialist

$50,000 - $55,000/Yr

Reynolds & Reynolds - Houston, TX

Full-time - Entry Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will play a crucial role in providing high-level customer support to approximately 50-70 automotive dealerships within a defined area. Your primary responsibility will be to ensure that our customers are utilizing the software they purchased to its fullest potential. This position requires you to function as a consultant, offering excellent support for our products. You will engage with customers through both on-site visits and video conferences, with an expected distribution of roughly 80% on-site and 20% via video conferencing. Working from a home office, you will be equipped with a company car, cell phone, and laptop to facilitate your duties. The role involves a significant amount of travel, as you will be visiting dealerships to provide hands-on support and training. To prepare for this position, you will undergo a comprehensive paid training program that includes classroom instruction at our offices in Houston, TX, and Dayton, OH, as well as online courses. This training will cover in-depth product knowledge and insights into the automotive industry. Additionally, you will have the opportunity to work with mentors across the country, allowing you to apply your classroom knowledge in real-world scenarios.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers are using the software to its full potential.
• Conduct on-site visits and video conferences for customer support.
• Build and maintain strong customer relationships.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Bachelor's Degree or equivalent experience.
• Ability to travel (overnight) up to 3 nights/month.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Self-starter with good time management skills.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Medical, dental, vision, and life insurance.
• Health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Remote working with a company cell phone and laptop.
• Professional development and training opportunities.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.