Entry Level Customer Success Specialist

$52,000 - $55,000/Yr

Reynolds & Reynolds - Gilroy, CA

Full-time - Entry Level

Gilroy, CA

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will provide high-level customer support to automotive dealerships, ensuring they maximize the use of purchased software. This role involves both on-site and video conference support, with a significant portion of time spent directly with customers. You will work from a home office and receive comprehensive training to equip you for success in this position.

Responsibilities

• Provide high-level customer support to approximately 50-70 automotive dealerships.
• Function as a consultant to ensure customers are using the software effectively.
• Deliver on-site support 80% of the time and video conference support 20% of the time.
• Participate in an intensive training program to gain product and industry knowledge.
• Build strong customer relationships to enhance customer satisfaction.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel (overnight) up to 50%.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Working remotely with a company cell phone and laptop.
• Professional development and training.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.