Entry Level Customer Success Specialist

$50,000 - $55,000/Yr

Reynolds & Reynolds - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will play a crucial role in providing high-level customer support to approximately 50-70 automotive dealerships within a defined area. Your primary responsibility will be to ensure that our customers are utilizing the software they purchased to its fullest potential. This position requires you to function as a consultant, offering excellent support for our products. You will engage with customers both on-site and through video conferencing, with an expected distribution of roughly 80% on-site support and 20% via video calls. Working from a home office, you will be equipped with a company car, cell phone, and laptop to facilitate your duties. The role involves a significant amount of travel, as you will be visiting dealerships to provide hands-on assistance and training. To prepare for this position, you will undergo a comprehensive paid training program that includes classroom instruction at our offices in Houston, TX, and Dayton, OH, as well as online courses. This training will cover in-depth product knowledge and insights into the automotive industry. Additionally, you will be paired with mentors across the country to help you apply your classroom learning in real-world scenarios.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers are utilizing purchased software to its full potential.
• Offer both on-site and video conference support to customers.
• Build and maintain strong customer relationships.
• Manage time effectively to meet customer needs and expectations.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel (overnight) up to 30%.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Working remotely with a company cell phone and laptop.
• Professional development and training.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.