Entry Level Customer Success Specialist

$50,000 - $55,000/Yr

Reynolds & Reynolds - Gilroy, CA

Full-time - Entry Level

Gilroy, CA

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will provide high-level customer support to automotive dealerships, ensuring they maximize the use of the software purchased. This role involves both on-site and video conference support, with a significant portion of time spent directly with customers. You will work from a home office and receive a company car, cell phone, and laptop to facilitate your work.

Responsibilities

• Provide high-level customer support to approximately 50-70 automotive dealerships.
• Function as a consultant to ensure customers are using the software to its full potential.
• Deliver both on-site and video conference support to customers, with 80% on-site and 20% via video.
• Build strong customer relationships and provide excellent customer service.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel (overnight hotel stays) up to 50%.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• 401(k) with up to 6% matching
• Company car for business and personal use
• Medical, dental, vision, life insurance
• Health savings account
• Paid vacation and sick days
• Eight paid holidays
• Paid training