Entry Level Customer Success Specialist

$52,000 - $56,000/Yr

Reynolds & Reynolds - Wilmington, DE

Full-time - Entry Level

Wilmington, DE

Professional, Scientific, and Technical Services

About the position

As a Customer Success Specialist, you will provide high-level customer support to automotive dealerships, ensuring they maximize the use of purchased software. This role involves both on-site and video conference support, with a significant portion of time spent directly with customers. The position requires effective communication and relationship-building skills to foster strong customer connections.

Responsibilities

• Provide high-level customer support to approximately 50-70 automotive dealerships.
• Function as a consultant to ensure customers are using the software effectively.
• Deliver both on-site and video conference support to customers.
• Participate in an intensive training program to gain product and industry knowledge.
• Build and maintain strong customer relationships.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel, with overnight hotel stays, up to 50% during training and approximately 25% after training.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Working remotely with a company cell phone and laptop.
• Professional development and training.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.