Entry Level Customer Support Representative

About the position

We are seeking a dedicated and enthusiastic Entry Level Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues effectively. This role requires strong communication skills, a customer-centric approach, and the ability to analyze customer needs to enhance their experience.

Responsibilities

• Respond promptly to customer inquiries.
• Provide accurate information about products and services while ensuring a positive customer experience.
• In-store customer support and services.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Analyze customer issues to identify trends and recommend improvements.
• Collaborate with other departments to resolve complex issues and ensure client satisfaction.
• Uphold professional phone etiquette while communicating with clients.
• Assist in training new team members on best practices in customer service.

Requirements

• Bilingual skills in English and another language are a plus.
• Strong computer skills with proficiency in using various software applications.
• Excellent verbal and written communication skills.
• Ability to analyze information and provide solutions effectively.
• A positive attitude and a commitment to delivering outstanding customer service.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

Benefits

• On-the-job training
• Professional development assistance