Entry Level Desktop Support Tech

Tilson Homes - Houston, TX

Full-time - Entry Level

Hybrid - Houston, TX

About the position

The Entry Level Desktop Support Technician is responsible for providing support and maintenance for internal end-users within the organization's desktop computing and telephone system environment. This role involves troubleshooting, diagnosing, and resolving issues related to PC hardware/software and desktop telephone equipment to ensure optimal user performance. The technician will work both on-site and remotely, collaborating with the IT team to maintain efficient operations and provide timely assistance to end-users.

Responsibilities

• Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment.
• Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems.
• Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
• Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
• Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions.
• Assist in the maintenance of all desktop and telephone equipment inventory.
• Interface with multiple departments and levels of management.
• Setup/Configure and inventory user mobile devices.
• Maintain professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
• Travel to Tilson offices throughout the state as necessary.
• Perform additional duties as assigned to support all departments in the company.

Requirements

• High School Diploma or equivalent required.
• Knowledge and experience supporting Microsoft Windows Operating Systems.
• Knowledge and experience supporting Microsoft Office Applications.
• Strong Hardware/Software troubleshooting skills.
• Strong problem-solving skills.
• Ability to work in a team with minimal supervision.
• Ability to independently learn new skills and apply the skills in the environment.
• Working knowledge of network protocols and equipment is a plus.
• Prior experience with running and terminating Cat 5, Cat 6 cabling is a plus.
• Experience installing wall jacks for cat 5 cabling which may include cutting into drywall is a plus.
• Proficient with iOS and smartphone troubleshooting.
• Strong analytical and organization skills.
• Strong communication and client skills are required.
• Self-starter and ability to work independently.

Nice-to-haves

• Experience with Apple Care is a plus.
• Experience terminating cat 5/6 in a Patch Panel is a plus.
• Experience with Microsoft Active Directory, DNS, and DHCP.
• Experience with VMWare is a plus.
• Experience with Cisco networking and unified communications is a plus.
• Experience with Microsoft Exchange and Office 365 is a plus.

Benefits

• Opportunities for professional development and learning through workshops and webinars.