Entry-Level Dispatcher (Customer Care)

Pacific Office Automation • Beaverton, OR

279d • $17 - $18

About The Position

Pacific Office Automation is seeking a Full-time Entry-Level Dispatcher with strong customer service skills and administrative abilities on-site at our Beaverton, OR office. This is an entry-level role with high potential for growth. The position involves answering incoming support calls, creating support tickets on behalf of customers, using basic computer applications, and communicating with customers, technicians, and salespeople. The dispatcher will also recognize, document, and alert the management team of trends in customer calls and route calls to appropriate resources.

Requirements

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Strong written and verbal communication skills.
• Microsoft Word and Excel experience preferred.

Nice To Haves

• Bi-lingual is a plus+.
• 1-2 years of customer service experience preferred.
• Experience using IT Ticketing Support systems preferred.
• Call handling experience preferred.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.

Benefits

• Paid training
• Medical/Dental/Vision/Life insurance plans
• FSA/HSA programs
• 401K - aggressive company match
• PTO, Vacation, Sick Leave
• Strong team environment with growth opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications