Entry-Level IT Support Associate (B)

$32,000 - $37,000/Yr

Expedient - Carmel, IN

Full-time - Entry Level

Hybrid - Carmel, IN

Administrative and Support Services

About the position

The Entry-Level IT Support Associate at Expedient is an on-site role designed for individuals looking to kick-start their IT careers. This position offers comprehensive training, including industry certifications, and hands-on experience with various technical platforms such as virtualization technology, networking, and data protection. The role is part of the Operations Support Center team in the Carmel, IN data center, focusing on client support and technical assistance while adhering to strict security protocols.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Requirements

• Some experience with IT and technology, which can include self-study, technical school, or work experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Must pass pre-employment screens.

Nice-to-haves

• Previous customer-service work experience.
• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• On-the-job training
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance