Entry-Level IT Support Associate (F)

$32,000 - $37,000/Yr

Expedient - Phoenix, AZ

Full-time - Entry Level

Hybrid - Phoenix, AZ

Administrative and Support Services

About the position

The Entry-Level IT Support Associate position at Expedient offers a unique opportunity for individuals looking to kick-start their IT careers. This role is based in the Phoenix, AZ data center and involves joining the Operations Support Center (OSC) team. The position provides comprehensive on-the-job training, including industry certifications, and hands-on experience with various technical platforms such as virtualization technology, networking, and data protection. The ideal candidate will be passionate about IT and eager to learn, with opportunities for career growth and promotion.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Requirements

• Previous customer-service work experience.
• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Must pass pre-employment screens.

Nice-to-haves

• Experience in virtualization technology.
• Experience with Windows, disaster recovery, Linux/Unix, and infrastructure.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off