EOC Specialist (1st Shift)

Victoria's Secret • Reynoldsburg, OH

383d • $48,256 - $63,336

About The Position

The EOC Specialist at Victoria's Secret is a critical role within the Emergency Operations Center (EOC), responsible for monitoring and responding to crisis situations affecting associates globally. This position involves handling calls related to asset protection and crisis management, coordinating actions according to established policies, and providing timely reporting on various threats. The EOC operates 24/7, and the specialist plays a key role in ensuring the safety and security of associates and assets.

Requirements

• Exemplary customer service and active listening skills.
• Strong decision-making capability.
• Ability to build rapport and foster relationships within a team-oriented environment.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Self-motivated, proactive approach in the application of EOC, Crisis Management, and Global Security practices.
• Detailed, working knowledge of building security, fire, and safety systems.
• Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime.
• Excellent verbal and written communication skills.
• Strong computer skills in Microsoft Office, Excel, and PowerPoint.

Nice To Haves

• Relevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice.
• Experience in a crisis management command center or call center equivalent.
• Security/Safety or Retail Assets Protection experience.
• Ability to fluently speak a second language.

Responsibilities

• Demonstrates excellent customer service skills when answering calls from field, store, or home office partners.
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally.
• Effectively works under stress and defuses emotional situations while delivering instructions regarding associate safety.
• Monitors the security and safety for all associates, including those who travel internationally or work at global office locations.
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinates issue resolution with the enterprise asset protection team.
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency.
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues.
• Performs other duties as may be assigned by the EOC leadership team.

Benefits

• Competitive salary ranging from $23.20 to $30.45 per hour.
• Flexible scheduling options.
• Opportunities for overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree