Deloitte - Miami, FL
posted 16 days ago
About the position
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ASAP (Emergency Department/Urgent Care) Builder, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. The Senior Application Analyst will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support. Additionally, the Senior Application Analyst performs analysis of workflows, data collection, report details and other technical issues associated with Epic software. This Senior Application Analyst prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements. The Analyst will review and test new releases and document all outcomes of testing and serve as the support contact for the application. This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application. The Senior Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization. Enterprise Epic Implementation; Primarily remote work with scheduled time onsite with the client. Deloitte has been engaged as an Implementation Partner and will operate with a hands on "Coach and Advise" model of support to the client IT Team. We are looking for experienced team leads to support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation. Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management. Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.
Responsibilities
- Guide the Epic product specific build regarding scheduling and workflows of providers and patients.
- Enhance support models to achieve successful enhancements, expansion, and ongoing support.
- Perform analysis of workflows, data collection, report details and other technical issues associated with Epic software.
- Prepare requirement specifications and provide technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements.
- Review and test new releases and document all outcomes of testing.
- Serve as the support contact for the application.
- Provide outstanding client service and contribute to the organization's mission of utilizing information technology to improve patient care.
- Provide on-site support within the organization as needed.
- Support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation.
- Communicate regularly with Engagement Managers, project team members, and representatives from various functional and/or technical teams.
- Lead client engagement workstreams focused on improvement, optimization, and transformation of processes.
Requirements
- Current Epic ASAP Certification
- 3+ years of recent experience with an implementation
- Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
- Demonstrative understanding of technical documentation
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Role is remote
Nice-to-haves
- Strong desktop skills including Word, Excel, PowerPoint
- Work Experience/Direct Knowledge of clinical area or business area to be supported
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Benefits
- Broad range of benefits offered by Deloitte
- Opportunities for professional development and mentorship
- Inclusive culture that empowers diverse perspectives
