Epic Associate Applications Analyst - Revenue Cycle IT Services

Bryan Health - Lincoln, NE

Full-time

Lincoln, NE

Hospitals

About the position

The Epic Associate Applications Analyst in Revenue Cycle IT Services at Bryan Health is responsible for analyzing, designing, testing, debugging, integrating, implementing, training, maintaining, and supporting healthcare and business-related computer systems. This role requires establishing and maintaining professional relationships with both internal and external customers to ensure that their information technology needs are effectively addressed. The analyst will work closely with customers to analyze system needs, translating these needs into functional and technical specifications, and making recommendations for developing technology solutions to resolve application process challenges and problems. In this position, the analyst will commit to the mission, vision, and core values of Bryan Health. They will analyze, develop, modify, and maintain application processes and technologies, utilizing proprietary software tools as necessary. The analyst will evaluate customer specifications and support them in developing Information Technology requests, while also establishing professional relationships to enhance customer experiences with the technology and computer systems of Bryan Health System. The role involves troubleshooting computer issues, including processes and workflow, as well as hardware and software-related problems. The analyst will resolve incidents according to established service level agreements and collaborate with other IT resources to develop effective solutions. Additionally, the analyst will recommend updates to system documentation, apply standard testing methodologies, and participate in the development of implementation timeframes in partnership with co-workers and operations. The Epic Associate Applications Analyst will also be involved in continuous improvement efforts aimed at enhancing the patient experience, which includes patient safety, quality of care, and excellent service. They will participate in an On Point rotation to provide consistent and timely support to customers, provide updates regarding system enhancement requests, and evaluate operational workflows and system features. The analyst will work collaboratively with cross-functional teams to develop and refine processes, ensuring that technology needs are met efficiently and effectively.

Responsibilities

• Analyzes, develops, modifies and maintains application processes and technologies.
• Evaluates customers' specifications and makes recommendations to convert them into functional and technical specifications.
• Establishes professional relationships with internal and external customers.
• Troubleshoots computer issues, including processes/workflow, hardware and software related problems.
• Recommends updates to system documentation to describe system processes and operating procedures.
• Applies standard testing methodology to the review and testing of new and modified systems.
• Participates in the development of implementation timeframes in partnership with co-workers and operations.
• Adheres to IT departmental processes, including time tracking and change management.
• Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
• Evaluates operational workflow and system features, providing input into gap analysis and decision-making.
• Collaborates with cross-functional teams to develop and refine processes.
• Coordinates with other analysts to develop and define integrated workflows.
• Conducts analysis of information, processes and systems; recommends solutions.
• Works with stakeholders to develop communication regarding scheduled implementations or changes affecting computer usage.
• Evaluates and makes recommendations around efforts required to ensure adoption of new technology.
• Participates as a team member, working cooperatively with other analysts.
• Enters restricted access areas, without supervision, to perform assigned work.
• Analyzes and provides application data for interface testing and processing.
• Maintains professional growth and development through seminars and workshops.
• Participates in meetings, committees and department projects as assigned.

Requirements

• Knowledge of operations, workflow and processes related to specific area of application support preferred.
• Knowledge of computer hardware equipment and software applications relevant to work functions preferred.
• Knowledge of system interface analysis and comprehensive testing processes preferred.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
• Ability to work independently or as a team member as situations dictate.
• Ability to handle conflict to result in productive outcomes for all.
• Ability to effectively interact with clients having a broad range of computer knowledge and ability.
• Ability to deliver excellent customer service by being prompt, courteous and sensitive to the customer.
• Ability to organize, prioritize, multi-task and efficiently complete work assignments.
• Ability to learn and utilize various software programs and hardware packages.
• Ability to adapt to and effectively perform work functions in emergency and high stress situations.
• Ability to support multiple applications or modules and multiple operational groups.
• Ability to analyze problems, identify needs/priorities/risks, manage change and implement effective work strategies.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to prioritize work demands and work with minimal supervision.