Bryan Health - Lincoln, NE
posted 4 months ago
The Epic Associate Applications Analyst in Revenue Cycle IT Services at Bryan Health is responsible for analyzing, designing, testing, debugging, integrating, implementing, training, maintaining, and supporting healthcare and business-related computer systems. This role requires establishing and maintaining professional relationships with both internal and external customers to ensure that their information technology needs are effectively addressed. The analyst will work closely with customers to analyze system needs, translating these needs into functional and technical specifications, and making recommendations for developing technology solutions to resolve application process challenges and problems. In this position, the analyst will commit to the mission, vision, and core values of Bryan Health. They will analyze, develop, modify, and maintain application processes and technologies, utilizing proprietary software tools as necessary. The analyst will evaluate customer specifications and support them in developing Information Technology requests, while also establishing professional relationships to enhance customer experiences with the technology and computer systems of Bryan Health System. The role involves troubleshooting computer issues, including processes and workflow, as well as hardware and software-related problems. The analyst will resolve incidents according to established service level agreements and collaborate with other IT resources to develop effective solutions. Additionally, the analyst will recommend updates to system documentation, apply standard testing methodologies, and participate in the development of implementation timeframes in partnership with co-workers and operations. The Epic Associate Applications Analyst will also be involved in continuous improvement efforts aimed at enhancing the patient experience, which includes patient safety, quality of care, and excellent service. They will participate in an On Point rotation to provide consistent and timely support to customers, provide updates regarding system enhancement requests, and evaluate operational workflows and system features. The analyst will work collaboratively with cross-functional teams to develop and refine processes, ensuring that technology needs are met efficiently and effectively.