EpicCare Inpatient ClinDoc Certified Systems Analyst II

About the position

The EpicCare Inpatient ClinDoc Certified Systems Analyst II at Adventist Health is responsible for the design, build, implementation, support, and testing of information systems applications. This role involves collaborating with project and support teams to ensure effective development and training of major computer applications, while also maintaining system software to meet user specifications and enhance operational efficiency.

Responsibilities

• Maintains moderately complex system software utilizing established standards and departmental protocols.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
• Analyzes and documents reporting needs of end users.
• Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve them.
• Develops and follows project work plans.
• Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects.
• Researches, documents, and facilitates resolution to issues reported by end-users.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Periodically assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction.
• Leads optimization activities to ensure staff effectively use the systems.
• Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours.
• Troubleshoot and resolve system issues escalated by the Help Desk.
• Travel on site to provide support during go-live events and other work-related occasions, as needed.

Requirements

• Bachelor's degree in IT or related field (preferred).
• Epic Certification in area of responsibility (required).
• 2-4 years of HealthCare IT application/technical experience (required).
• 2-4 years of applicable Epic application experience (preferred).
• Associate's/Technical Degree or equivalent combination of education/related experience (required).

Nice-to-haves

• Experience with system software troubleshooting.
• Knowledge of healthcare workflows and processes.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.