Epic Clinical Systems Analyst, Sr - Ambulatory

Disability Solutions - Fort Worth, TX

Full-time

Fort Worth, TX

Administrative and Support Services

About the position

This position is an independent contributing information technology professional responsible for planning, developing, testing, installing, maintaining, and providing ongoing optimization of applications and related information technologies within Cook Children's Integrated Delivery System. The role requires the establishment, development, and promotion of standard architectures, as well as hardware and software components. The professional will develop clinical and business solutions by investigating processes to understand data and communications flow with individual tasks and transactions. The individual will advocate for user needs and coordinate support requests within the Information Services (IS) department, acting as a liaison among IS, clinical end users, patient care departments, vendors, and other technical experts. This role supports efforts to ensure safe patient care services by developing and delivering clinically and technically sound solutions for customer technology needs. The professional will recommend process changes based on evaluations of risk and failure points, making necessary modifications to workflows and/or current procedures to maximize the advantages of existing systems. Expected activities include monitoring the effectiveness of applications and related information technologies in meeting end user requirements, modifying applications as needed, defining and developing reports, preparing statistical summaries and reports, participating in application upgrades, resolving problems and issues associated with installed applications, diagnosing failures encountered in application software, analyzing issues and identifying trends, ensuring quality control of all application implementations/enhancements prior to release to customers, and maintaining awareness of vendor and industry developments in the area of responsibility. Communication and documentation of all relevant items and activities are also essential components of this role.

Responsibilities

• Plan, develop, test, install, maintain, and optimize applications and related information technologies.
• Establish, develop, and promote standard architectures, hardware, and software components.
• Develop clinical and business solutions by investigating processes to understand data and communications flow.
• Advocate for user needs and coordinate support requests within the IS department.
• Act as a liaison among IS, clinical end users, patient care departments, vendors, and technical experts.
• Support efforts to ensure safe patient care services by developing and delivering sound solutions for technology needs.
• Recommend process changes based on evaluations of risk and failure points in processes.
• Monitor the effectiveness of applications in meeting end user requirements.
• Modify applications as needed to meet user requirements.
• Define and develop reports and prepare statistical summaries.
• Participate in application upgrades and resolve problems associated with installed applications.
• Diagnose failures encountered in application software and analyze issues to identify trends.
• Ensure quality control of all application implementations/enhancements prior to release to customers.
• Maintain awareness of vendor and industry developments in the area of responsibility.

Requirements

• Bachelor's degree in Health Care Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences is required.
• Epic Ambulatory certification strongly preferred.
• At least 5 years of healthcare industry experience, preferably in a hospital or clinical setting.
• At least 5 years of experience with clinical software and/or hardware technology or databases, including designing, configuring, training, or implementing clinical systems applications.
• Epic certification required within 6 months from employment, including 2 test retakes.