Epic Credential Trainer

University Health System • San Antonio, TX

432d

About The Position

The Credentialed Trainer supports the operationalization of Epic across University Health campuses by leading end-user training, developing training documentation, and facilitating efficiency sessions. This role involves maintaining training schedules, providing at-the-elbow support, and representing Epic in operational meetings. The trainer also reviews application enhancements and assists in implementation planning while fostering good working relationships with colleagues.

Requirements

• Bachelor's degree in information technology or related field.
• Experience in Epic application systems.
• Experience in a healthcare setting is preferred but not required.
• Knowledge and application of adult learning principles.
• Proficient in Microsoft applications including Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills in managing multiple priorities.

Nice To Haves

• Understanding and interpreting clinical and non-clinical workflows, processes, and terminology to translate information into educationally sound training content.

Responsibilities

• Lead end-user training using the curriculum approved by principal trainers.
• Develop training documentation that is approved by the Principal Trainer.
• Assist in maintaining the Epic Training Class Schedule and corresponding attendees.
• Facilitate clinician/end user efficiency sessions, one-on-one meetings, and department-based sessions.
• Provide at-the-elbow support and collect feedback from end users to report to the principal trainer.
• Represent Epic in operational meetings as needed.
• Review new application enhancements/upgrades and assist in the development of implementation plans.
• Maintain a good working relationship with co-workers and other UH staff.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Bachelor's degree