Epic-IT Instructional Design & Training Manager

$165,000 - $170,000/Yr

Ihire - Albany, NY

Full-time - Manager

Albany, NY

10,001+ employees

Administrative and Support Services

About the position

The Epic-IT Instructional Design & Training Manager is responsible for managing the design, delivery, and evaluation of all Epic training curriculum and classes for Epic implementations. This role supports the learning needs and strategic goals of the organization, ensuring effective training for approximately 6,000 employees and vendor staff. The manager oversees the IT training team, develops training strategies, and collaborates with various departments to promote the adoption and utilization of EMR and associated technologies.

Responsibilities

• Manage the design, delivery, and evaluation of Epic training curriculum and classes.
• Plan, design, and execute technology education programs for clinical and non-clinical users.
• Supervise the build and upgrades of the MST training environments.
• Align training team roles with individual application teams for respective projects.
• Assess the needs of varied adult learners and develop creative training solutions.
• Execute new projects for prescriber adoption and engagement of EMR systems.
• Establish and maintain an expert user and credentialed trainer program.
• Develop long-term strategies to promote adoption and utilization of EMR technology.
• Manage annual budgets, proposals, timelines, and frameworks for training initiatives.
• Recruit, select, onboard, and manage IT Instructional Designers and Trainers.
• Collaborate with key departments to align IT training initiatives with organizational goals.
• Manage the Epic expert program for immediate user support and engagement.
• Evaluate and propose new adult education and learning tools.
• Collect data to support business initiatives through various methodologies.

Requirements

• Bachelor's degree in Healthcare, Communications, Education, or related field.
• 6-10 years of management experience.
• Minimum of 5 years' experience in the learning/development field, including 3 years leading Epic training.
• Proficient in Learning Management Software (LMS).
• Extensive knowledge of adult learning theory and instructional systems design.
• Experience managing and leading training for other applications and technical tools.

Nice-to-haves

• Master's degree in healthcare field, Communications, Education or related field preferred.
• Experience in the healthcare industry.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Employee Assistance Program (EAP)