Dynamic Computing Services - New York, NY
posted about 1 month ago
The Manager, IT Instructional Design and Training role is a pivotal position responsible for overseeing the design, delivery, and evaluation of all Epic training curriculum, environments, and classes associated with Epic implementations. This full-time permanent hybrid role is based in New York, NY, and requires local residents to apply due to the necessity of onsite work. The Training Manager plays a crucial role in supporting the learning needs and strategic goals of the organization, ensuring that the training provided maximizes the utilization, adoption, and satisfaction of the Electronic Medical Record (EMR) and associated technologies. In this role, the Training Manager will manage, assign, and monitor the work of the IT training team and At-The-Elbow support staff. Responsibilities include planning, designing, and executing technology education programs tailored for both clinical and non-clinical users, including medical staff during system activations, upgrades, new employee onboarding, retraining, super-user programs, and ongoing training initiatives. The Manager will also supervise the build and upgrades of the MST training environments, aligning training team roles with individual application teams for their respective projects. The position requires a continuous assessment of the needs of diverse adult learners and the development of innovative strategies to meet those needs. The Training Manager and their team will be responsible for executing new projects aimed at prescriber adoption and engagement with EMR systems, as well as other similar initiatives. This role encompasses overseeing enterprise-wide training for approximately 6,000 employees and vendor staff across the main campus and regional sites. The Training Manager will establish and maintain both an expert user and a credentialed trainer program to facilitate various implementations and post-live training, ensuring consistency, quality, and overall success of a sustainable training program. Reporting to the Epic Security Technical Director, the Training Manager will also conduct in-depth analyses of workflows and utilize critical thinking skills to provide system solutions that meet business needs.