Epic Manager, IT Instructional Design and Training

$150,000 - $185,000/Yr

Dynamic Computing Services - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Manager, IT Instructional Design and Training role is a pivotal position responsible for overseeing the design, delivery, and evaluation of all Epic training curriculum, environments, and classes associated with Epic implementations. This full-time permanent hybrid role is based in New York, NY, and requires local residents to apply due to the necessity of onsite work. The Training Manager plays a crucial role in supporting the learning needs and strategic goals of the organization, ensuring that the training provided maximizes the utilization, adoption, and satisfaction of the Electronic Medical Record (EMR) and associated technologies. In this role, the Training Manager will manage, assign, and monitor the work of the IT training team and At-The-Elbow support staff. Responsibilities include planning, designing, and executing technology education programs tailored for both clinical and non-clinical users, including medical staff during system activations, upgrades, new employee onboarding, retraining, super-user programs, and ongoing training initiatives. The Manager will also supervise the build and upgrades of the MST training environments, aligning training team roles with individual application teams for their respective projects. The position requires a continuous assessment of the needs of diverse adult learners and the development of innovative strategies to meet those needs. The Training Manager and their team will be responsible for executing new projects aimed at prescriber adoption and engagement with EMR systems, as well as other similar initiatives. This role encompasses overseeing enterprise-wide training for approximately 6,000 employees and vendor staff across the main campus and regional sites. The Training Manager will establish and maintain both an expert user and a credentialed trainer program to facilitate various implementations and post-live training, ensuring consistency, quality, and overall success of a sustainable training program. Reporting to the Epic Security Technical Director, the Training Manager will also conduct in-depth analyses of workflows and utilize critical thinking skills to provide system solutions that meet business needs.

Responsibilities

• Develop long-term strategies and sponsor key initiatives to promote adoption and utilization of EMR and associated technology.
• Develop and manage annual budgets and proposals, timelines, and frameworks for the training team and training initiatives.
• Help recruit, select, onboard and manage IT Instructional Designers and Trainers.
• Lead the IT Instructional Design, Training Team and At-The-Elbow staff, including managing day-to-day operations.
• Work across projects and teams to ensure communication and adoption issues are identified and addressed.
• Collaborate with key departments, align IT training initiatives with sustaining a culture of excellence for staff and medical staff.
• Manage and continue to reinvigorate the Epic expert program across the enterprise for immediate user level support and engagement.
• Develop IT training strategies, in alignment with the Strategic Roadmap to include reviewing, evaluating and making recommendations for on-site, computer based and remote training.
• Participate in on-going analysis of key data and identifying trends.
• Develop, evaluate and implement new processes to ensure end-users are informed of company and departmental initiatives, programs, and announcements.
• Collect timely data to support business initiatives through focus groups, surveys, Education Days, one-on-one interviews, and other methodologies; evaluate and apply the data to support decision-making.
• Strategically collaborate with and build relationships across functional divisions, departments, and key external stakeholders.
• Research, evaluate and select staffing, At-the-Elbow and technology vendors.
• Evaluate and propose new adult education and learning tools to create better user engagement and learning environment.
• Manage team of Instructional Designers and Trainers.
• Other job-related duties as assigned.

Requirements

• Demonstrate success managing teams both internally and externally, e.g. contractors and agencies.
• Ability to identify and analyze business and audience needs to deliver messages via the most appropriate mix of channels.
• Ability to manage several programs/projects simultaneously in a fast-paced environment.
• Ability to be both strategic and hands-on. A team player who can lead by example, with high accountability for his or her actions.
• Proven problem-solving ability that can identify source of problem, impact of problem as it relates to other functions, impact on stakeholders, and recommended solution.
• Superior collaboration and interpersonal skills and the ability to interact confidently with leadership.
• Excellent presentation, writing and communication skills.
• Demonstrate emotional intelligence as well as proven experience in relationship management.
• Experience managing and leading training for other applications and technical tools is desirable.
• Must be a team player.
• Must have working knowledge of MS Office Suite especially Excel, PowerPoint & Word.
• Position requires a flexible work schedule, including some night and weekend support of major implementations/upgrades and on-call rotation.
• Must be able to write and edit curricula for all roles that require training and create tip sheets and other training materials.
• Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.
• Strong organizational skills with the ability to meet deadlines and attend numerous meetings.
• Self-motivated with the ability to quickly learn new concepts and job requirements as well as handle change.
• Works closely with Application Directors to stay abreast of application changes.
• Partner with Operational Leadership to incorporate business workflow into training curriculum.
• Work with communications team to publish training schedules and communicate with stakeholders.
• Demonstrate project management skills (technology and people) with a track record of achieving goals on time and on budget.
• Demonstrate ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills.
• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained.

Nice-to-haves

• Experience managing, coaching, or mentoring trainers.
• Healthcare industry experience preferred.
• Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts.
• Proven success in training Epic.

Benefits

• Competitive salary ranging from $150K to $185K.
• Hybrid work model with three days per week onsite.
• Opportunities for professional development and training.
• Supportive work environment focused on employee growth.