Epic Professional Billing

Deloitte - Gilbert, AZ

Full-time

Hybrid - Gilbert, AZ

Professional, Scientific, and Technical Services

About the position

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Resolute Professional Billing Lead and Builder professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is a hybrid role. PDM Epic Resolute Professional Billing Lead and Builder Professionals will support/coach/advise our Client's Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation while minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.

Responsibilities

• Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes.
• Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution.
• Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements.
• Maintains high credibility and ownership of system activities within assigned application.
• Works directly with Operations and provides input on system design and capabilities.
• Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs.
• Analyze operational requirements and system capabilities to propose effective solutions.
• Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities.
• Performs unit, system, and integration testing per standards and documents outcomes.
• Work with Application Team to ensure applications are well supported and implementations are properly executed.
• Follow defined standards, promote best practice principles, and participate in change control process.
• Optimizes, maintains and supports application/system as required.
• Participates effectively as a team member to achieve team goals and objectives.
• Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable.
• Initiates escalation procedures.
• Identify potential issues and refer more complex issues to appropriate level of support.
• Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
• Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan.
• Meet application deliverables, project timelines, and delivery weekly status reporting.
• Timely project and data tracking with input of weekly time tracking.
• Performs other related duties assigned by supervisor.
• In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution.

Requirements

• Current Epic Resolute Professional Billing Certification.
• Bachelor's degree in Computer Science, related field, or equivalent experience.
• 6+ years of recent experience with an implementation.
• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support.
• Demonstrative understanding of technical documentation.
• Effective verbal and written communication skills.
• Self Motivated, highly-organized and detail oriented skills are required.
• Superior communication and customer service abilities.
• Team player with the willingness/ability to work in a collaborative environment.
• Must be able to operate independently or with minimum supervision.

Nice-to-haves

• Strong desktop skills including Word, Excel, PowerPoint.
• Work Experience/Direct Knowledge of clinical area or business area to be supported.

Benefits

• Deloitte offers a broad range of benefits to its employees.
• Opportunities for professional development and mentorship.
• A diverse, equitable, and inclusive culture.