Epic Research Certified Systems Analyst I

$89,603 - $134,404/Yr

Adventist Health - Roseville, CA

Full-time - Entry Level

Roseville, CA

Ambulatory Health Care Services

About the position

The Certified Systems Analyst I at Adventist Health is responsible for various duties related to information systems applications, including design, build, implementation, support, and testing of software under direct supervision. This role collaborates with project and support teams to ensure alignment with established processes, providing development, training, support, and evaluation of computer applications.

Responsibilities

• Maintains routine system software utilizing established standards and departmental protocols to meet user requests/specifications.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
• Assists in analysis and documentation of reporting needs of end users.
• Follows project work plans and coordinates assigned duties with the overall program and related projects.
• Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them.
• Researches, documents, and facilitates resolutions to issues reported by end-users.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to research and problem-solve technical issues.
• Assists in the presentation of training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Supports optimization activities to ensure staff effectively use the systems.
• Responsible for ongoing on call duties for one or more applications which generate incidents outside of business hours.
• Troubleshoots and resolves system issues escalated by the Help Desk.
• Travels on site to provide support during go-live events and other work-related occasions, as needed.

Requirements

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree or equivalent combination of education/related experience: Preferred
• Zero to Two Years Healthcare IT application/technical experience: Preferred
• Epic Certification/Accreditation in area of responsibility: Epic Research Certification and experience with Clinical Tools Required