Knight Tayra - Deer Park, WA
posted 2 months ago
Full-time - Mid Level
Deer Park, WA
About the position
The Epicor ERP Specialist/Consultant at Knight Wall Systems is responsible for leading the planning and execution of the Epicor Kinetic Customer Relationship Management module. This role requires a deep understanding of Epicor systems, strong project management skills, and the ability to collaborate with cross-functional teams. The specialist will develop training programs for end-users, identify process improvement opportunities, and provide ongoing user support while ensuring effective utilization of the Epicor ERP system.
Responsibilities
- Lead the planning and execution of the Epicor Kinetic Customer Relationship Management module.
- Develop and deliver training programs for end-users to ensure effective utilization of the Epicor ERP system.
- Identify opportunities for process improvements and efficiencies through the use of Epicor Kinetic functionalities.
- Define the scope of new solutions and programming new Epicor Kinetic application solutions such as BPM, BAQ, Dashboard, Crystal Report writing.
- Create and modify SSRS reports and forms for Epicor Kinetic.
- Provide ongoing user support; create workflow changes and process improvements in Epicor Kinetic.
- Utilize Epicor technical support to troubleshoot and resolve system bugs when needed.
- Follow up with customers and/or employees to ensure queries have been resolved timely.
- Create SOPs for Epicor Kinetic processes and train employees on those processes.
- Work closely with finance, operations, manufacturing, engineering, and sales to gather requirements and ensure successful integration of business processes.
Requirements
- Bachelor's Degree in Computer Science, Information Technology or a related specialized area/field, or equivalent.
- 4-7 years of prior experience in manufacturing or construction industry working as an ERP specialist/consultant.
- Subject Matter Expert with Epicor Kinetic ERP and proficient in C# programming.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Proficient with Microsoft Excel, Word and Outlook.
- Task oriented with organizational skills to manage multiple projects simultaneously.
- Strong desire to meet or exceed customer expectations with a sense of urgency.
Nice-to-haves
- Versatile and willing to learn new technologies.
Benefits
- Health savings account
- Paid holidays
- Disability insurance
- Health insurance
- On-site gym
- Dental insurance
- Flexible spending account
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
- Paid sick time
