Epicor System Analyst

About the position

The Epicor Application Analyst will be accountable for the comprehensive management of the Epicor ERP system, including its configuration, maintenance, and optimization to support the company's manufacturing operations. This role involves working directly with various departments to ensure the ERP system effectively supports their needs, troubleshooting technical issues, and implementing system enhancements to drive operational efficiency. The ideal candidate will have strong technical skills, as well as the ability to analyze data and make strategic recommendations.

Responsibilities

• Oversee the end-to-end administration of the Epicor ERP system, including its installation, configuration, and ongoing maintenance using Epicor admin console.
• Ensure the system operates efficiently and meets the company's manufacturing needs.
• Oversee the integration of Epicor ERP with new acquisitions, other internal systems QuickShip, BarTender, ECM, DMT, Rest API and external applications to streamline operations and improve data flow.
• Manage incoming ERP tickets and provide expert technical support to users across the organization, troubleshoot and resolve system issues, and manage user access and security protocols.
• Lead the customization and development of Epicor ERP to meet specific business requirements, including the creation of custom reports, workflows, and business logic.
• Manage data integrity and consistency within the ERP system, including performing data migration, DMT and validation.
• Plan and execute system upgrades, patches, and enhancements with minimal disruption to manufacturing operations.
• Maintain detailed documentation of system configurations, processes, and procedures.

Requirements

• At least 5 years of experience with Epicor ERP systems, including specific knowledge of Epicor Kinetic, Epicor 10, and a deep understanding of its manufacturing modules and functionalities.
• Advanced skills in SQL for database querying and reporting.
• Experience with Epicor's reporting tools, such as Business Activity Queries (BAQs), SSRS, PowerBi, and Rest API.
• Proven experience with integrating Epicor ERP with other systems and third-party applications to ensure seamless operation.
• Strong troubleshooting abilities and experience providing high-level technical support to end-users.
• Capable of managing projects related to system upgrades, implementations, and process improvements.

Nice-to-haves

• Prior experience in a manufacturing environment with a solid understanding of manufacturing processes and terminology.
• Master's Degree in information technology, Computer Science, or a related field.