Conduent - Florham Park, NJ
posted 4 days ago
The EPPIC24 Technical Helpdesk Onshore Supervisor at Conduent is responsible for leading a dynamic team that provides technical help desk support for medium to large transaction processing systems. This role involves managing customer escalated issues, ensuring effective communication, and maintaining operational efficiency in a 24x7 environment. The supervisor will oversee ticket management, coordinate with various support levels, and ensure adherence to documented procedures while fostering a culture of teamwork and customer service excellence.