EPPIC24 Technical Helpdesk Onshore Supervisor
Conduent •Florham Park, NJ
475d•$61,600 - $80,000
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About The Position
The EPPIC24 Technical Helpdesk Onshore Supervisor at Conduent is responsible for leading a dynamic team that provides technical help desk support for medium to large transaction processing systems. This role involves managing customer escalated issues, ensuring effective communication, and maintaining operational efficiency in a 24x7 environment. The supervisor will oversee ticket management, coordinate with various support levels, and ensure adherence to documented procedures while fostering a culture of teamwork and customer service excellence.
