Equipment Branch Operation Manager (Remote)

Johnson Controls - Tampa, FL

Full-time - Senior

Remote - Tampa, FL

Specialty Trade Contractors

About the position

The Equipment Branch Operation Manager is responsible for overseeing local market equipment operations for assigned agent partners. This role involves driving timely releases, revenue forecasting, billings, collections, and assisting Area Management in reporting. The manager ensures compliance with project requirements and safety standards while developing relationships with agent partners and coordinating with local service managers for support.

Responsibilities

• Oversee the overall operational performance of assigned agent partners.
• Align goals and objectives with Area and HQ priorities, including post-sales metrics and productivity improvements.
• Follow up on customer satisfaction issues and drive resolution.
• Develop and build relationships with agents, contractors, customers, consultants, and vendors.
• Identify training and development needs of assigned agents and address gaps with leadership.
• Ensure proper project turnover to the local service team and assist with coordination on joint projects.
• Act as the first level of escalation for issues related to equipment orders and customer satisfaction.
• Serve as a subject matter expert on equipment and assist in interpreting engineering drawings and specifications.
• Act as a liaison between the factory and agent team, driving the escalation process.
• Communicate process problems and warranty trends to corporate leadership.
• Monitor Equipment Slippage for all projects and implement corrective actions as needed.
• Ensure proper coordination of post-shipment services with agents.
• Provide technical support and limited estimating support to agents during project design or proposal phases.
• Participate in pre-bid and pre-book reviews as per defined thresholds.
• Drive asset management including credit and legal holds, cost control, and collections.
• Manage backlog release date coordination with factories and local market escalations.
• Coach agents on project risk management and conflict resolution.
• Promote the securing of change orders.
• Ensure compliance with the Safety Program and legal requirements.

Requirements

• Bachelor's degree in engineering.
• Minimum of seven years of progressively responsible operations management experience in the Building Construction Industry.
• Five or more years of direct project management experience.
• Demonstrated ability to manage a team successfully.
• High-level competence in written and verbal communication.
• Ability to travel based on geographical locations of assigned teams.
• Experience with Microsoft Office suite, especially Word, Excel, and Visio.
• Basic knowledge of Windows operating system.
• AutoCAD experience is preferred.
• Ability to work independently and as part of a team.
• Good organizational skills with attention to detail.
• Interpersonal skills to effectively communicate with internal and external customers.
• Ability to manage a large and diverse number of projects simultaneously.

Nice-to-haves

• Experience with Adobe Writer.
• Experience in the Building Construction Industry.

Benefits

• Full-time position with competitive salary.
• Remote work flexibility.