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System Support - Dayton, OH

posted 3 months ago

Full-time - Entry Level
Dayton, OH
Repair and Maintenance

About the position

The ERP Programmer/Analyst is responsible for workflow development, system configuration, and innovative application deployment and support. This role includes on-call responsibilities, change documentation, and educating staff on application functionality. The individual will leverage a strong understanding of the system and organizational infrastructure to recommend solutions that align with enterprise goals.

Responsibilities

  • Responsible for processing and implementing approved change requests within established service level agreements.
  • Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.
  • Works as a team member on projects, ranging from simple applications to large projects.
  • Provides back-up assistance to other team members and shares knowledge/education with fellow team members.
  • Receives assignments and works under close supervision of immediate manager or senior-level team member.
  • Researches, learns, and understands Premier Health IT policies, procedures, and practices related to change management, incident handling, and service level agreements.
  • Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.
  • Participates in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.
  • Evaluates software and hardware products and makes recommendations for improving operations or processes.

Requirements

  • Associate Degree in IT or related field with 2-4 years job experience required or Bachelor Degree in IT or related field with 0-4 years job experience required.
  • Demonstrates specialized knowledge of and expertise in relevant computer systems, applications, and interfaces.
  • Delivers solution sets for systems and application problems.
  • Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.
  • Capability to analyze and resolve system integration problems.
  • Demonstrates an understanding of clinical and/or business operations.
  • Communicates effectively with users, colleagues, developers, and organizational administration.
  • Demonstrates excellent analytical skills.
  • Collaborates with cross-functional work teams with minimal supervision.
  • Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants.
  • Able to effectively communicate technical subjects to non-technical customers.
  • Requires knowledge of the Microsoft Office Suite of applications.

Nice-to-haves

  • Java knowledge
  • HTML knowledge
  • SQL knowledge
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