ERP PROGRAMMER/ANALYST - ServiceNow

System Support - Dayton, OH

Full-time - Entry Level

Dayton, OH

Repair and Maintenance

About the position

The ERP Programmer/Analyst is responsible for workflow development, system configuration, and innovative application deployment and support. This role includes on-call responsibilities, change documentation, and educating staff on application functionality. The individual will leverage a strong understanding of the system and organizational infrastructure to recommend solutions that align with enterprise goals.

Responsibilities

• Responsible for processing and implementing approved change requests within established service level agreements.
• Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.
• Works as a team member on projects, ranging from simple applications to large projects.
• Provides back-up assistance to other team members and shares knowledge/education with fellow team members.
• Receives assignments and works under close supervision of immediate manager or senior-level team member.
• Researches, learns, and understands Premier Health IT policies, procedures, and practices related to change management, incident handling, and service level agreements.
• Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.
• Participates in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.
• Evaluates software and hardware products and makes recommendations for improving operations or processes.

Requirements

• Associate Degree in IT or related field with 2-4 years job experience required or Bachelor Degree in IT or related field with 0-4 years job experience required.
• Demonstrates specialized knowledge of and expertise in relevant computer systems, applications, and interfaces.
• Delivers solution sets for systems and application problems.
• Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.
• Capability to analyze and resolve system integration problems.
• Demonstrates an understanding of clinical and/or business operations.
• Communicates effectively with users, colleagues, developers, and organizational administration.
• Demonstrates excellent analytical skills.
• Collaborates with cross-functional work teams with minimal supervision.
• Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants.
• Able to effectively communicate technical subjects to non-technical customers.
• Requires knowledge of the Microsoft Office Suite of applications.

Nice-to-haves

• Java knowledge
• HTML knowledge
• SQL knowledge