ERP Support Analyst

CIC Group - Fenton, MO

Full-time - Mid Level

Hybrid - Fenton, MO

Educational Services

About the position

CIC Group, located in Fenton, MO is seeking an ERP Support Analyst for our Enterprise Application Support Team. The ERP Support Analyst is responsible for solving information technology related issues and working with users to solve business process issues leveraging existing or researched knowledge, technical support skills, and packaged solution expertise. The support analyst works directly with users to select, implement, support, and integrate technology solutions into diverse business environments. The ERP Support Analyst generally monitors the ERP processes to ensure the quality and reliability of EDI transmissions and also maintains interfaces between applications for inventory, order management, purchase order, benefits, attendance, project management, payroll, and accounts payable/receivable modules. In-depth computer and information technology skills, experience with T-SQL, and the ability to troubleshoot Microsoft SQL Server between multiple systems are also required.

Responsibilities

• Perform support, administration, development, maintenance, and end-user training of systems, including ERP software.
• Develop Crystal or SSRS reports based on T-SQL queries or T-SQL stored procedures to address business unit requirements.
• Support new business processes or create efficiencies in existing processes.
• Conduct daily maintenance and potential on-call support.
• Generate monthly, quarterly, and year-end reports.
• Perform administration duties and customization, support, and troubleshooting of ERP systems.
• Document and provide operational support and application support activities.
• Work closely with business units and internal customers to ensure master data is submitted properly to support interfaces.

Requirements

• Experience with Vista by Viewpoint ERP software is required.
• Experience with Microsoft T-SQL is required.
• Experience with ERP support is required, with a focus in Accounting preferred.
• Experience with Microsoft Office application usage (Word, Excel, Outlook) is required.
• Experience with application installation, updates, and server-side support is required.
• Bachelor's degree is generally preferred but not required; 4+ years of experience in ERP support will be considered in lieu of a degree.

Benefits

• Full benefits package.
• 401(K) with employer match and annual non-elective contribution.
• Medical with employer contribution toward the HSA.
• Dental and Short-Term disability 100% covered by the company.
• Vision insurance.
• Fitness reimbursement.
• Flexible work schedule.