Escape room Game Master

$33,280 - $33,280/Yr

D.A.B. Escape Room - Norco, CA

posted 3 days ago

Part-time - Entry Level
Norco, CA

About the position

The Escape Room Game Master at D.A.B. Escape Room is responsible for ensuring an exceptional experience for guests at the Norco location. This part-time role involves multitasking, providing excellent customer service, and managing the game operations to enhance guest enjoyment.

Responsibilities

  • Greet guests in the lobby
  • Lead guests to the game room and provide verbal instructions
  • Answer questions and provide clues to facilitate the guests' game experience
  • Meet groups after the game has concluded and take pictures for social media
  • Reset the game room for the next group of guests
  • Prepare waivers for guests to sign
  • Answer phones and return voicemails
  • Improvise and solve unexpected problems during games
  • Learn and use computer software to book games, take payments, and schedule special events

Requirements

  • Customer service experience
  • High school diploma or GED
  • Conflict management skills
  • Events management experience
  • Guest services experience
  • Cash handling experience

Nice-to-haves

  • Experience in an Escape Room environment
  • Ability to speak to groups ranging from 2 to 10 people or more
  • Detail-oriented
  • Willingness to learn to reset games every hour
  • Flexible schedule

Benefits

  • Flexible schedule
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