ESCO IT Support Specialist

Esco Corporation - St. Louis, MO

Full-time - Entry Level

St. Louis, MO

Specialty Trade Contractors

About the position

The IT Support Specialist role at ESCO Technologies is an entry-level position designed for individuals eager to start their careers in information technology. This position offers significant growth potential and direct mentorship from the Senior IT Director. The specialist will provide in-person support to approximately 45 users in the corporate office, including regular interaction with senior leaders, focusing on troubleshooting and resolving IT-related issues effectively.

Responsibilities

• Respond to help desk requests via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Utilize technical skills to identify and resolve IT-related issues, escalating complex problems when necessary.
• Provide clear guidance to end-users on resolving technical issues and optimizing their use of software and hardware.
• Document all support requests and resolutions in the help desk ticketing system.
• Assist in the setup, configuration, and ongoing maintenance of workstations, printers, and other peripheral devices.
• Support the installation, configuration, and updates of software applications.
• Manage user accounts, including setup, modifications, and deactivation across various systems.
• Contribute to the creation and maintenance of technical documentation, user guides, and FAQs.
• Collaborate closely with other IT team members to ensure cohesive support.

Requirements

• Bachelor's degree in information technology or a related field.
• Solid understanding of computer hardware, software, and networking concepts.
• Strong foundational knowledge in networking and familiarity with Windows operating systems.
• Excellent verbal and written communication skills.
• Strong analytical skills for troubleshooting and resolving technical issues independently.
• A friendly, patient, and customer-focused approach to service.
• Proactive attitude towards learning new technologies and staying updated with industry trends.
• Genuine interest in and enthusiasm for technology.

Benefits

• Dynamic work environment with challenges and support for skill development.
• Access to career development opportunities within the organization.