ESP Customer Service Supervisor
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About The Position
We are looking for a top performing ESP Call Center Operations Supervisor to organize and direct the staff of our ESP Customer Service call center and assist with management of reporting, KPI's, and operational processes needed for the efficient operation of the ESP Call Center teams (Service, Sales, Lead Generation). You will be responsible for proactively assessing the individual Customer Service Representatives work and providing feedback to maximize performance. An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results oriented. The goal is to drive excellent performance from the individuals on your team and the processes you oversee to bring sustainable business growth.
