ESS Knowledge and Learning Enablement Program Manager

$75,900 - $142,000/Yr

Ernst & Young - Lansing, MI

Full-time - Mid Level

Lansing, MI

Professional, Scientific, and Technical Services

About the position

The ESS Knowledge and Learning Enablement Program Manager at EY plays a crucial role in enhancing the knowledge sharing and learning capabilities within the Enterprise Support Services (ESS) team. This position involves developing and delivering training strategies, managing knowledge resources, and facilitating collaboration across teams to ensure high-quality service delivery and support the growth of the organization.

Responsibilities

• Partner with colleagues, customers, and stakeholders to identify ESS knowledge sharing and learning needs and co-develop training solutions.
• Propose and develop training activities and programs to meet knowledge needs and achieve measurable targets.
• Develop, coordinate, and facilitate end-user and train-the-trainer learning sessions.
• Project manage aspects of training and knowledge sharing programs, including developing concepts and negotiating timelines.
• Monitor and measure learning content to ensure it is up-to-date and assess usage.
• Analyze the impact of ESS knowledge sharing and learning activities through surveys and feedback channels.
• Curate existing firm training programs for ESS end users and update knowledge infrastructure with new content.
• Act as a subject matter resource on ESS function-specific curriculum development and learning platforms.
• Build and maintain productive relationships with ESS teams and other stakeholders to leverage knowledge and minimize redundancies.
• Manage competing priorities using proven management techniques.

Requirements

• Bachelor's degree or equivalent work experience.
• A minimum of 5-8 years related work experience.
• Excellent written and verbal communication, facilitation, and presentation skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong interpersonal, collaboration, and teaming skills.
• Ability to adapt to changing work requirements and apply new information.
• Experience with instructional design and knowledge of adult learning theory.
• In-depth experience with information and learning delivery technologies.
• Strong organizational skills and project management capabilities.
• Proficiency in Microsoft Office, Teams, Outlook, SharePoint, and relevant tools.

Nice-to-haves

• Some project management experience.
• Basic understanding of EY branding and communication channels.

Benefits

• Comprehensive compensation and benefits package.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy allowing personal discretion on vacation time.
• Paid time off for designated holidays, winter/summer breaks, and personal/family care.