Estate/Operations/Hospitality Manager extraordinaire needed for UHNW Family Office

$150,000 - $150,000/Yr

Confidential Employer - Chicago, IL

Full-time - Senior

Chicago, IL

About the position

The Estate/Operations/Hospitality Manager will oversee the daily operations of two luxury residences for a UHNW family office, ensuring a five-star experience at both locations. This role requires a detail-oriented professional with extensive experience in luxury hospitality, capable of managing a small domestic staff and handling administrative tasks such as contract negotiations and calendar management. The ideal candidate will thrive in a fast-paced environment, demonstrating discretion and excellent communication skills while prioritizing the needs of the family.

Responsibilities

• Oversee the day-to-day operations of two luxury residences: a condo in Chicago Gold Coast and a beach home in Malibu, CA.
• Create and maintain a luxury five-star experience at each residence.
• Act as a liaison between the family office and the principal, ensuring both sides are updated on needs and priorities.
• Manage a small domestic staff, providing leadership and guidance.
• Handle administrative tasks including contract negotiations and calendar management for each property.
• Demonstrate flexibility and adaptability in a fast-paced environment, adjusting to changing priorities.
• Provide excellent customer service, ensuring the principal and their family feel well taken care of.

Requirements

• Minimum of 10 years recent, full-time experience in luxury hospitality.
• Experience working in boutique five-star hotels is a major bonus.
• Strong time management skills and ability to prioritize client goals.
• Excellent communication skills and a team player mentality.
• Ability to maintain discretion and represent the client with respect and honesty.

Nice-to-haves

• Experience in the high-end service industry.
• Flexibility to travel approximately once a quarter for up to a week at a time.

Benefits

• Salary range of $140,000 - $150,000 based on experience.
• Medical benefits.
• Paid time off (PTO).