ETHICS AND COMPLIANCE PROGRAM MANAGER

ServiceNow - Austin, TX

Full-time

Austin, TX

Professional, Scientific, and Technical Services

About the position

The Ethics and Compliance Program Manager at ServiceNow will play a crucial role in driving strategic initiatives and programs within the Ethics & Compliance (E&C) team. This position involves managing multiple key initiatives in a fast-paced environment, ensuring the operationalization of primary initiatives under the Chief Ethics & Compliance Officer (CECO). The role emphasizes collaboration, relationship-building, and effective communication to foster a strong ethics culture across the organization.

Responsibilities

• Program manage E&C strategic initiatives end-to-end, including the development and execution of project plans.
• Manage and track the strategic program portfolio, reporting status to the CECO regularly.
• Partner with E&C leadership and their teams to manage progress on prioritized strategic initiatives and OKRs.
• Project manage E&C awards and certifications, as well as E&C program assessments.
• Enhance and monitor program KPIs and metrics in collaboration with Legal Ops and other compliance program SMEs.
• Develop trusted relationships with key stakeholders to support strategic program objectives.
• Create a collaborative team environment that fosters trust, creativity, and learning.

Requirements

• 8+ years of program or project management experience in the Governance, Risk, and Compliance field.
• Experience in owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Excellent verbal and written communication skills with the ability to influence and work cross-functionally.
• Experience using data and metrics to determine and drive improvements.
• Experience working across various stakeholders within multiple functions and regions.
• Experience launching new cross-functional programs and governance structures, defining scope, goals, and requirements.
• Experience in change management and driving adoption of new processes, decisions, and tools.
• Demonstrated ability to influence decisions, manage multiple projects, prioritize, plan, and delegate tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Prior experience at a SaaS or PaaS Cloud company.

Nice-to-haves

• Lean Six Sigma black belt preferred.