Ethics & Compliance Program Manager

$119,300 - $208,700/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Ethics & Compliance Program Manager at ServiceNow plays a crucial role in driving strategic initiatives and programs within the Ethics & Compliance (E&C) team, which is part of the larger Legal organization. This position is responsible for managing multiple key initiatives, ensuring effective communication and collaboration across various departments, and fostering a strong ethics culture within the company. The role requires a proactive approach to program management, utilizing change management best practices to support the operationalization of primary initiatives led by the Chief Ethics & Compliance Officer (CECO).

Responsibilities

• Efficiently manage E&C strategic programs using organizational change management best practices.
• Track and report program portfolio status to CECO on a regular basis.
• Support E&C awareness communication plans across the enterprise, collaborating with regional and functional leads.
• Partner with E&C Leadership and their teams for managing end-to-end execution of identified strategic programs.
• Drive creation and management of E&C Change Management plans and communications.
• Develop trusted relationships with key stakeholders to support in achieving strategic program objectives.
• Create a collaborative team environment that fosters trust, creativity, and learning.

Requirements

• 8+ years of program or project management experience in the Governance, Risk and Compliance field.
• Experience in owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Excellent communication skills with the ability to influence and work cross-functionally.
• Experience using data and metrics to determine and drive improvements.
• Experience working across various stakeholders within multiple functions and regions.
• Experience launching new cross-functional programs and governance structures, by defining scope, goals, and requirements.
• Experience in change management and driving adoption of new processes, decisions, and tools.
• Demonstrated ability to influence decisions, manage multiple projects, prioritization, planning, and task delegation.
• Strong analytical, problem-solving, decision-making skills.
• Prior experience at a SaaS, PaaS Cloud company.

Nice-to-haves

• Lean Six Sigma black belt preferred.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.