European Wax Center (Lombard) - Center Manager

$12,000 - $12,000/Yr

European Wax Center - Lombard, IL

Full-time - Mid Level

Onsite - Lombard, IL

Personal and Laundry Services

About the position

The Center Manager at European Wax Center is a leadership role focused on overseeing daily operations, achieving sales goals, and delivering exceptional customer service in a luxurious spa environment. The position involves developing a team of guest service associates and wax specialists, fostering a positive work atmosphere, and ensuring that every guest has an outstanding experience. The Center Manager will work closely with the district manager to implement strategies that enhance guest satisfaction and drive business success.

Responsibilities

• Ensure an experience that exceeds guest expectations each and every visit
• Interview, hire and develop an all-star team of professionals who are passionate about our brand and continually achieve service and sales goals
• Work side-by-side with the district manager to take smart risks and identify value adds for our guests
• Clearly communicate business goals, contests and performance expectations to all team members
• Lead and inspire by example in all interactions with guests and team members
• Submit payroll and other operating reports as well as follow-up on store activities
• Maintain brand visual and cleanliness standards
• Manage and adjust schedules to meet business goals
• Minimize loss by following loss prevention best practices

Requirements

• Must have 1 year of previous management experience preferably in a specialty store or multi-service environment
• Must be confident and positive with excellent communication skills
• Must be analytical and detail-oriented
• Reliable means of transportation

Nice-to-haves

• Previous EWC, Massage Envy and/or Millennium Software experience

Benefits

• Highly Competitive Salary with Bonus opportunities available
• Ongoing extensive European Wax Center operational training
• Paid time off
• 401k
• Medical/Dental/Vision Insurance available
• Employment growth opportunities
• Discount on waxing/products