Evaluation Associate

$45,760 - $49,920/Yr

Jewish Family & Children's Service of Greater Boston - Waltham, MA

Part-time - Entry Level

Hybrid - Waltham, MA

About the position

The Evaluation Associate plays a crucial role in measuring the impact of social service programs at Jewish Family & Children's Service (JF&CS) of Greater Boston. This part-time, hybrid position involves working with various programs to gather insights from clients and staff, create feedback tools, analyze data, and prepare reports. The role supports the organization's commitment to data-driven outcomes assessment and continuous improvement, ultimately benefiting over 17,000 individuals across Massachusetts.

Responsibilities

• Draft the content of surveys in collaboration with programs and the Manager of Evaluation and Impact.
• Implement surveys, including the process for dissemination (e.g., creating online surveys in SurveyMonkey and distributing).
• Track implementation of tools, including monitoring response rates and making suggestions for adjusting implementation as needed to improve response rates.
• Provide program staff with data from their surveys for monitoring purposes (e.g., providing staff links to SurveyMonkey automated reports).
• Clean data in preparation for analysis.
• Conduct tools research and literature reviews as part of broader program evaluation projects.
• Prepare written reports based on survey and client data to comply with funder and accreditation requirements and to enhance program learning.
• Learn and create graphics to best support and represent report data.
• Work with program staff to create Salesforce reports to support access to the client database.
• Assist with 'clean-up' and organization of Salesforce reports.

Requirements

• Strong interpersonal and written communication skills.
• Proficient with the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with SurveyMonkey or other feedback systems preferred.
• Experience with Salesforce or other data systems is preferred.
• Excellent teamwork skills - a collaborative colleague and team player able to learn from and support their colleagues.

Nice-to-haves

• Experience with data analysis and reporting tools.
• Familiarity with social service programs and their evaluation processes.

Benefits

• Flexible schedule
• Access to a wide variety of trainings in evaluation, clinical skills, public resources, and more.