Evening Shift T1 NOC Help Desk - Tampa

Insight Global - Tampa, FL

Full-time

Tampa, FL

Administrative and Support Services

About the position

The NOC Help Desk position at Insight Global in Tampa, FL, is focused on providing tier 2 network troubleshooting support within a Network Operations Center (NOC) that also serves as a call/support center for customers. The role involves handling escalated tickets and monitoring network performance, ensuring effective communication and customer service throughout the process.

Responsibilities

• Provide tier 2 network troubleshooting support.
• Handle escalated tickets from the helpdesk.
• Monitor network performance and connectivity issues.
• Assist customers with technical inquiries and issues.
• Work collaboratively with team members to resolve problems.

Requirements

• 2+ years of experience within a helpdesk environment.
• Good understanding of network troubleshooting, including connectivity and latency.
• Understanding of ports, protocols, and IP addresses.
• Basic knowledge of Windows and Linux commands.
• Excellent communication and customer service skills.
• Comfortable working second shift: 3-11:30 PM Mon-Fri.
• Experience with physical security systems (access controls, CCTV, cameras, etc.).
• Data center experience.
• IT certifications such as A+, Network+, Security+.