Event Coordinator

Smart City Networks - Houston, TX

Full-time - Entry Level

Houston, TX

101-250 employees

Telecommunications

About the position

The Event Coordinator at Smart City Networks plays a crucial role in ensuring the success of events by collaborating with show management, site management, and major customers. This position involves responding to client needs, resolving customer sales and service issues, and providing onsite support during events. The coordinator is responsible for managing customer interactions, ensuring compliance with company policies, and facilitating smooth operations before and during events.

Responsibilities

• Supports and coordinates customer sales and service activities with show management, site management, and major customers.
• Collects payment prior to show for all scheduled show management services.
• Fully utilizes and understands all aspects of the company proprietary software system.
• Assists and answers all customer sales and service staff inquiries on input and system issues.
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed.
• Initiates credit card searches and resolves billing/payment issues with clients.
• Understands and clearly explains all aspects of company products to customers.
• Ensures compliance with company policy in relation to customer credit card and prepayment requirements.
• Interacts with customers and show managers on a regular basis.
• Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
• Provides guidance and training to lower level CSSRs.
• Functions as a lead, regional specialist, or assistant to manager as needed.
• Provides proactive support and coordination for pre-show and on-site collection efforts.
• Obtains customer approval and signature on all requested services.
• Prepares all show site reports.
• Communicates with other department team members on customer sales and service issues.
• Attends pre-conference meetings.
• Distributes/collects show manager equipment rentals.
• Reviews billing with show management.
• Collects show management survey.

Requirements

• Strong knowledge of Microsoft Office suite required, particularly Outlook, Word, and Excel.
• Ability to multi-task and respond to multiple interruptions in a professional manner.
• Exceptional organizational skills.
• Professional presence.
• Strong attention to detail is essential.
• High school graduate or equivalent; Bachelor's degree preferred.