Event/ Customer Service Trainee

$38,400 - $57,600/Yr

Connect - Austin, TX

Part-time - Entry Level

Austin, TX

Merchant Wholesalers, Durable Goods

About the position

The Event/Customer Service Trainee position is designed for individuals who are passionate about providing exceptional customer service and support. This role involves engaging with clients and their customers during community-based events, ensuring a positive experience, and addressing inquiries and issues effectively. The position emphasizes communication skills, empathy, and a commitment to customer satisfaction.

Responsibilities

• Respond promptly and courteously to customer inquiries during in-person community-based events.
• Develop a deep understanding of clients' initiatives to effectively engage customers and generate revenue.
• Actively listen to customer feedback and gather insights on common pain points or areas of improvement.
• Identify opportunities to enhance the overall experience for customers and maximize revenue generation.
• Continuously propose process improvements to enhance customer experience and streamline support operations.
• Participate in daily team meetings and training sessions.

Requirements

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in customer service or support roles is preferred.
• Exceptional verbal and written communication skills.
• Empathetic and patient approach when dealing with customers.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and handle a high volume of customer inquiries efficiently.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance