Marriott International - Nashville, TN
posted 4 months ago
The Event Experience Manager at Marriott International is responsible for managing the execution of all aspects of events, which includes planning, day-to-day coordination, and exit strategies. This role serves as a meeting planning advocate and liaison to all operational departments, ensuring that the on-site delivery of hotel products and services aligns with the conference group plans, resulting in a positive meeting experience. The manager will utilize software to generate necessary program documents and will advise clients on the current status of events and functions, coordinating any necessary changes. The position requires maintaining program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders (BEOs) prior to group arrival. The Event Experience Manager will partner with the Conference planning team to identify and resolve issues, attend planning visits, welcome receptions, tie-down meetings, and any internal meetings related to security, parking, or production. Proactive resolution of potential meeting or room set issues is essential, as is verifying that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. In addition to event management, the role emphasizes delivering exceptional customer service throughout the customer experience. The manager will coordinate and communicate event details both verbally and in writing to clients and property operations, respond to guest problems and complaints, and work to continually improve customer service by integrating feedback into action plans. This position is located at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee, and is a full-time management role.