Event Experience Manager

$53,997 - $59,010/Yr

Marriott International - Nashville, TN

Full-time - Mid Level

Nashville, TN

Accommodation

About the position

The Event Experience Manager at Marriott International is responsible for managing the execution of all aspects of events, which includes planning, day-to-day coordination, and exit strategies. This role serves as a meeting planning advocate and liaison to all operational departments, ensuring that the on-site delivery of hotel products and services aligns with the conference group plans, resulting in a positive meeting experience. The manager will utilize software to generate necessary program documents and will advise clients on the current status of events and functions, coordinating any necessary changes. The position requires maintaining program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders (BEOs) prior to group arrival. The Event Experience Manager will partner with the Conference planning team to identify and resolve issues, attend planning visits, welcome receptions, tie-down meetings, and any internal meetings related to security, parking, or production. Proactive resolution of potential meeting or room set issues is essential, as is verifying that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. In addition to event management, the role emphasizes delivering exceptional customer service throughout the customer experience. The manager will coordinate and communicate event details both verbally and in writing to clients and property operations, respond to guest problems and complaints, and work to continually improve customer service by integrating feedback into action plans. This position is located at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee, and is a full-time management role.

Responsibilities

• Manage the execution of all aspects of events including planning, day-to-day coordination, and exit strategies.
• Serve as a meeting planning advocate and liaison to all operational departments.
• Verify on-site delivery of hotel products and services according to conference group plans.
• Utilize software for generation of necessary program documents including pass on reports and Banquet Event Orders (BEOs).
• Advise clients on the current status of events and functions, coordinating any necessary changes.
• Maintain program knowledge by attending planning meetings and reviewing group resumes and BEOs prior to group arrival.
• Partner with the Conference planning team to identify and resolve issues.
• Attend planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking, or production.
• Proactively resolve potential meeting or room set issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.
• Coordinate and communicate event details both verbally and in writing to clients and property operations.
• Respond to and handle guest problems and complaints.
• Work to continually improve customer service by integrating feedback into action plans.

Requirements

• High school diploma or GED; 3 years in event management or related professional area, or a Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related area.
• Strong customer service skills.
• Leadership experience.

Nice-to-haves

• Experience with event management software.
• Knowledge of hotel operations and services.

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Parental leave
• Employee discount
• Life insurance