Event Experience Manager

$51,002 - $56,992/Yr

Marriott International - Aurora, CO

Full-time - Entry Level

Aurora, CO

Accommodation

About the position

The Event Manager at Gaylord Rockies Resort & Convention Center is responsible for overseeing the execution of all aspects of events, including planning, coordination, and post-event strategies. This role serves as a liaison between clients and operational departments, ensuring that all hotel products and services are delivered according to the conference group plans, resulting in a positive experience for attendees. The Event Manager utilizes various software tools to generate necessary documentation and maintains communication with clients regarding event status and any required changes.

Responsibilities

• Manage the execution of all aspects of events including planning, day-to-day coordination, and exit strategies.
• Serve as a meeting planning advocate and liaison to all operational departments.
• Coordinate all convention group plans and catering needs with required operational departments.
• Verify on-site delivery of hotel products and services according to conference group plans.
• Utilize software for generating necessary program documents such as Banquet Event Orders (BEO's) and post-convention reports.
• Advise clients on the current status of events and functions, coordinating any necessary changes.
• Maintain program knowledge by attending planning meetings and reviewing group resumes and BEO's prior to group arrival.
• Partner with the Conference planning team to identify and resolve issues.
• Attend planning visits, welcome receptions, and internal meetings related to security, parking, or production.
• Proactively resolve potential meeting or room set issues.
• Utilize available resources to meet client requests or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.
• Coordinate and communicate event details both verbally and in writing to clients and property operations.
• Respond to and handle guest problems and complaints.
• Use personal judgment and expertise to enhance the client experience.
• Work to continually improve customer service by integrating feedback into action plans.

Requirements

• High school diploma or GED with 3 years of experience in event management or a related professional area, OR a Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience in event management or a related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits