Event Experience Manager

$54,995 - $59,010/Yr

Marriott International - Fort Washington, MD

Full-time - Mid Level

Fort Washington, MD

Accommodation

About the position

The Event Experience Manager is responsible for managing the execution of all aspects of events, including planning, coordination, and exit strategies. This role serves as a liaison between clients and operational departments to ensure a positive meeting experience, verifying that all hotel products and services are delivered according to conference group plans. The manager utilizes software for program generation and maintains program knowledge through various meetings and documentation reviews.

Responsibilities

• Manage the execution of all aspects of events including planning, day-to-day coordination, and exit strategies.
• Serve as a meeting planning advocate and liaison to all operational departments.
• Assist with coordination of all convention group plans and catering needs with required operational departments.
• Verify on-site delivery of hotel products and services according to conference group plans.
• Utilize software for generation of necessary program documents including pass on reports and Banquet Event Orders (BEO's).
• Advise clients on the current status of events and functions, coordinating any necessary changes.
• Maintain program knowledge by attending planning meetings and reviewing group resumes and BEO's prior to group arrival.
• Partner with the Conference planning team to identify and resolve issues.
• Attend planning visits, welcome receptions, and internal meetings related to security, parking, or production.
• Proactively resolve potential meeting or room set issues.
• Utilize available resources to meet client requests or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.
• Coordinate and communicate event details both verbally and in writing to clients and property operations.
• Respond to and handle guest problems and complaints.
• Use personal judgment and expertise to enhance the client experience.
• Work to continually improve customer service by integrating feedback into action plans.

Requirements

• High school diploma or GED with 3 years in event management or related professional area, or a Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits