Event Experience Manager

$51,002 - $56,992/Yr

Marriott International - Aurora, CO

Full-time - Mid Level

Aurora, CO

Accommodation

About the position

The Event Experience Manager is responsible for managing the execution of all aspects of events, including planning, coordination, and exit strategies. This role serves as a liaison between clients and operational departments, ensuring that all hotel products and services are delivered according to conference group plans, resulting in a positive meeting experience. The manager utilizes software for program generation and maintains communication with clients regarding event status and necessary changes.

Responsibilities

• Manages the execution of all aspects of events including planning, day-to-day coordination, and exit strategies.
• Serves as a meeting planning advocate and liaison to all operational departments.
• Assists with coordination of all convention group plans and catering needs with required operational departments.
• Verifies on-site delivery of hotel products and services according to conference group plans.
• Utilizes software for generation of necessary program documents including pass on reports and Banquet Event Orders (BEO's).
• Advises clients on current status of events and functions, coordinating any necessary changes.
• Maintains program knowledge by attending planning meetings and reviewing group resumes and BEO's prior to group arrival.
• Partners with the Conference planning team to identify and resolve issues.
• Attends planning visits, welcome receptions, and internal meetings related to security, parking, or production.
• Proactively resolves potential meeting or room set issues.
• Utilizes available resources to meet client requests or resolve client issues.
• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the client and property operations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the client experience.
• Works to continually improve customer service by integrating feedback into action plans.

Requirements

• High school diploma or GED with 3 years in event management or related professional area, or a Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits