Event Experience Manager

$51,002 - $56,992/Yr

Marriott International - Aurora, CO

Full-time - Mid Level

Aurora, CO

10,001+ employees

Accommodation

About the position

The Event Experience Manager is responsible for managing the execution of all aspects of events at the Gaylord Rockies Resort & Convention Center. This includes planning, day-to-day coordination, and ensuring a positive meeting experience by serving as a liaison between clients and operational departments. The role requires a proactive approach to resolving issues and maintaining high standards of service delivery.

Responsibilities

• Manage the execution of all aspects of events including planning, coordination, and exit strategies.
• Serve as a meeting planning advocate and liaison to all operational departments.
• Verify on-site delivery of hotel products and services according to conference group plans.
• Utilize software for generating necessary program documents such as Banquet Event Orders (BEO's) and post-convention reports.
• Advise clients on the current status of events and coordinate any necessary changes.
• Attend planning meetings, conference calls, and review group resumes prior to group arrival.
• Partner with the Conference planning team to identify and resolve issues.
• Attend planning visits, welcome receptions, and internal meetings related to security and production.
• Proactively resolve potential meeting or room set issues.
• Verify that room requirements such as lighting, temperature, and AV equipment meet client expectations.

Requirements

• High school diploma or GED with 3 years of experience in event management or related area, or a Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management.

Benefits

• Adoption assistance
• Commuter assistance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• 401(k) plan with up to 5% company match
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Paid parental leave
• Health savings account
• Tuition assistance
• Pre-tax commuter benefits