Event Manager Guest Services - AT&T Stadium

$45,000 - $50,000/Yr

GardaWorld - Arlington, TX

Full-time - Entry Level

Arlington, TX

Administrative and Support Services

About the position

As an Event Manager at BEST Crowd Management, you will lead and inspire a team to deliver exceptional event experiences at AT&T Stadium in Arlington, TX. This role involves overseeing and coordinating all aspects of event operations, ensuring customer satisfaction and seamless execution. You will be at the heart of operations, making every event a success while enjoying a dynamic work environment with opportunities for career growth.

Responsibilities

• Oversee and coordinate all aspects of event operations.
• Recruit, hire, and train event staff.
• Supervise and motivate Event Supervisors to ensure top performance.
• Maintain positive relationships with clients through regular contact and support.
• Identify and address issues at events, assisting with investigations as needed.
• Handle client or site emergencies with effective communication and swift action.
• Manage all technical and managerial aspects of event operations, responding to client requests.
• Develop and improve standard operating procedures and conduct on-the-job training.
• Ensure all procedures and training materials are up-to-date and positions are well-maintained.

Requirements

• 1-3 years of professional-level experience in security, event staffing, law enforcement, or military.
• At least one year of experience in customer service, security, or a related field.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Excellent oral and written communication skills in English.
• Good independent judgment and discretion, with the ability to notify superiors when necessary.
• Ability to respond effectively to changes in situations or information.
• Ability to pass a background check.

Benefits

• Competitive Salary: $45,000 - $50,000 / year
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Flexible work schedule