EVENT MANAGER | IOWA EVENTS CENTER & WELLS FARGO ARENA

$43,888 - $45,000/Yr

Oak View Group - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

0

Professional, Scientific, and Technical Services

About the position

The Event Manager at the Iowa Events Center & Wells Fargo Arena is responsible for overseeing all aspects of assigned events from the initial planning stages through to the conclusion of the event. This role requires a proactive approach to event management, ensuring that every detail is meticulously planned and executed. The Event Manager will coordinate logistics, manage budgets, and ensure that all necessary permits and insurance are obtained in a timely manner. They will also be responsible for maintaining communication with various departments and staff to ensure a seamless event experience for clients and attendees. In addition to logistical planning, the Event Manager will also supervise event-related staff, including training and scheduling. They will act as the primary point of contact for clients, ensuring their needs are met and that they are satisfied with the services provided. The role involves exercising discretion and independent decision-making during events to best represent the Iowa Events Center and serve the client effectively. The Event Manager will also troubleshoot any issues that arise during event preparation and execution, ensuring that all setups are correct and that any problems are addressed promptly. The position requires a strong focus on customer service, as the Event Manager will be responsible for responding to complaints and ensuring that all aspects of the event meet the expectations of both the clients and the public. This role is critical in maintaining the reputation of the Iowa Events Center as a premier venue for events, and it requires a commitment to excellence and a passion for event management.

Responsibilities

• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Iowa Events Center
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements
• Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes
• Detail event for client approval and internal communication by creating Event Resume in Ungerboeck Software
• Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions
• Exercises discretion and utilizes independent decision-making during events that will best represent the Iowa Events Center and serve the client
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
• Advance and communicates all event information to appropriate departments and staff
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, setup, event staff, event-related contract services
• Maintain communication with events team to ensure a flawless event
• Create work schedules for event and security staff, delegate assignments and review performance and results
• Responsible for the Events Department role in the execution of event contracts and rental agreements
• Act as facility manager on duty as required
• Communicate in a timely fashion any/all problems and proposed solutions to the AGM and/or Director of Events
• Receives and responds to complaints from tenants and the public or refers them to the Director of Events
• Prepares events reports noting attendance, times, significant problems, etc.
• Ensure collection of all payable by due dates
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Coordinates effectively with other departments including Operations, Catering Sales, Engineering, etc
• Maintain superior interpersonal relations with clients, employees, management, contractors, and temporary employees
• Must work on-site for assigned events, maintain excellent attendance, and contribute to a safe & healthy work environment

Requirements

• Bachelor's degree from an accredited college or university with major course work in facility management, marketing, business administration or related field
• Three to five (3-5) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
• Proficient in use of Microsoft Office programs in a Windows format; experience with AutoCAD preferred
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Production experience involving concert set up, audio, video, lighting, and rigging preferred
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends and holidays as required

Nice-to-haves

• Experience with AutoCAD
• Production experience involving concert set up, audio, video, lighting, and rigging

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 12 holidays)